Warranty -7 Day - Loss or Damage Replacement
Version 2, 06/09/2020 Supersedes all other versions
if your plants arrive later than the 7th day of being posted, and are damaged from the journey, or if your parcel is lost before delivery or if the box is damaged* causing the plants to not be salvageable we will REPLACE damaged plants free of charge.
*subject to acceptance for damaged items, box must be photographed unopened and plant damage must correspond to box damage
Parcels lost after delivery are not covered by this warranty
Parcels wrongly addressed or redirected by the customer are not covered by this warranty
Our terms and conditions can be found here
Our FAQ's can be found here
Next Postal Day: Australia Day Shipping Changes
Order by 10 a.m. (GMT+10) Sunday, January 26 2025, for
postage on Tuesday, January 28 2025.
Freebies
Free Cuttings of your choice on orders of $60 or more. See the Collection
Discount Codes
Discount codes available on orders of $150 or more. See current discounts
MORE ABOUT ORDER POSTING
We post on Mondays and our cut-off time is Saturday 10am Brisbane time, any orders received after this time will be posted the following week. If Monday is a public holiday, we may post on Tuesdays, depending on the season, also please see our socials and main page for Christmas and Easter Holidays.
HOW WE PACK
We post semi bare rooted plants wrapped in bubble wrap, some plants are posted in their pots, depending on the species and size. We send with Australia Post Express Post or Startrack which is part of Australia Post.
COMBINED ORDERS
We can combine orders if they are not too large, either place your order and we will refund the postage cost on all but one order, or contact us for an invoice without postage, please note fast selling items may sell out before we can send you an invoice so please consider this during the buying process. Large orders may attract a second postage amount, we will contact you prior to posting.
T's & C's
All orders are subject to our terms and conditions
FAQ's
Please see our FAQ’s
OPTIONAL WARRANTY
We have an optional warranty that can be purchased to protect your order against late arrivals and damage.